FAQs
Questions? Answered.
Ordering, collection, delivery and labels, all in one place.
Order byThursday 10pm
CollectMon & Thu from 7:30am
DeliveryMon & Wed
01
Ordering
01How do the sets and prices work?
We offer sets of 5, 10, 15 or 20 meals, from £27.50 (5 meals), £55 (10), £80 (15) and £90 (20). Subscribe and save 10%, and pause or cancel any time. See the sets.
02Can I try meals before ordering a full set?
Yes. Our shop has a Grab and Go option where you can buy individual meals. The 5 meal set is also a good way to try us out.
03When will I get my meals?
Order by 10pm on Thursday and your meals are ready from Monday. Collect from 7:30am on Monday or Thursday, or choose delivery on Monday or Wednesday. Orders placed after 10pm on Thursday are ready the following Monday.
04Can I pre-order from the in-store menu?
Yes. Call 07814 395706 to pre-order breakfast and lunch for collection. See the Gateshead menu.
02
Collection & delivery
05Where can I collect from?
Gateshead: The Valley Shopping Village, Kingsway North, NE11 0EN. Jesmond: 265 Jesmond Road, open Monday, Tuesday, Thursday and Friday, 9am–3pm.
06Where do you deliver?
We deliver on Monday and Wednesday to postcodes NE1, NE2, NE6, NE8–NE11, NE27 and NE28. Not sure if we cover you, or outside these? Call us on 07814 395706 or choose collection.
03
Meals & labels
07How long will my meals last?
Our meals are cooked on Monday and Wednesday and stay fresh for 3 days after you collect or receive them. Check the use-by date on each label if you’re unsure.
08How do you work out the macros?
We work out the macros from the full batch we cook, then divide them across the portions. Calories and the carbohydrate, fat and protein breakdown are on every label.
09Where can I find allergen information?
Every meal is labelled with its allergens. Please tell us about any allergies before you order.
Still have a question?
Call us or send a message and we’ll get back to you.
EAT LEAN — THE VALLEY SHOPPING VILLAGE, KINGSWAY NORTH, GATESHEAD NE11 0EN
JESMOND: 265 JESMOND ROAD · 07814 395706
JESMOND: 265 JESMOND ROAD · 07814 395706
